1.1. To make these Terms and Conditions easy to read We have defined some of the words. If a word begins with a capital letter, then this means that the word has been defined. A list of the defined words is set out below:
1.1.1. “Product(s)” means the product(s) which are available for purchase, and described, on Our Website;
1.1.2. “Terms and Conditions” means these terms and conditions of sale which You can access on Our Website;
1.1.3. “Website” “Site” means www.werelax.co.uk;
1.1.4. “Working Day” means any week day excluding weekends or public holidays;
1.1.5. “Writing” / “Written” includes emails;
1.1.6. “You” / “Your” means You as Our customer.
1.1.7. “Us” / “Our” / “Company” means Werelax Limited
2.1. These terms and conditions apply to orders for Our Products and services placed on our website and by telephone (i.e., off-premises) only.
2.2. All purchases made on our site are governed by these Terms & Conditions at any time although the Terms & Conditions governing any purchase will be those in effect at the date of Your order. If You order products or services after we have published any changes You will be bound by those changes. Accordingly, You should check prior to each order to ensure that You understand the precise Terms & Conditions applicable to Your site visit or purchase. Please read these Terms and Conditions and any documents linked to these Terms and Conditions carefully. You will need to accept these Terms and Conditions before We will accept Your order.
2.3. We may amend these Terms and Conditions at any time to ensure that We remain compliant with relevant laws and regulations and/or to reflect any changes to Our business operations. The Terms and Conditions governing Your purchase will be those in effect at the date of Your order. By continuing to use Our site You are agreeing to be bound by these Terms and accept that they shall govern all on-line transactions between us, These terms and conditions take precedent over any in store terms and conditions and govern all transactions on this website .Before placing an order You will be asked to agree to these Terms and will need to do so before You are able to order any Products from Our site.
2.4. Each order is a separate legally binding contract. If You wish to proceed with the purchase of a Product from Our site, we recommended that You print a copy of these Terms (or save them to Your computer) for future reference. Please note that we may amend these Terms from time to time .We would advise that You revisit the Terms each time You wish to create a new order. These terms tell You who we are, how we will provide products to you, how You and we may change or end the contract, what to do if there is a problem and other important information. If You think that there is a mistake in these terms or require any changes, please contact Us to discuss.
3.1. www.werelax.co.uk is operated by We relax Limited. Company registration number 14234363 Our registered address is Unit 9, Sunbeam Studios, Sunbeam Street, Wolverhampton, West Midlands, WV2 4PF, UK.
3.2. You can contact us by writing to us at the above address, emailing us at info@werelax.co.uk or by telephone on 01902 934388 (please note: calls may be recorded for training and quality purposes).
3.3. If for any reason we need to contact you, we will do so by telephone or by writing to You at the email address or postal address You provided to Us in Your order.
4.1. This section sets out how a legally binding contract will be formed between You and Us.
4.2. You may purchase Product(s) from Us by placing an order on Our Website as long as :
4.2.1 You are at least 18 years of age.
4.2.2 You are capable legally of entering into binding contracts.
4.2.3 all the information You provide as part of the ordering process is complete and accurate
4.3. During the order process You will be required to provide personal information including, but not limited to, Your name, billing address, email address, delivery address, telephone number and payment details. You are responsible for ensuring that the information You provide to Us is correct otherwise We may not be able to confirm Your order and deliver the Products to You.
4.4. We will send You, as soon as possible, an email to the email address You have provided to Us confirming receipt of Your order, Your payment, Your order number, and personal details (“Order Acknowledgement”).
4.5. No order has been accepted by Us until We have received payment from You or a third-party finance provider and have sent You an Order Acknowledgement. A contract will be formed when We accept Your order in accordance with this paragraph, but You will still have the right of cancellation in accordance with section 9 below.
4.6. We will confirm Our acceptance of Your order, by sending You a further e-mail (Order Confirmation) confirming that Your payment has been processed in accordance, with the payment terms. We will also inform You of Your order number as part of Your Order Confirmation. Please quote this order number in all subsequent correspondence with us.
4.7. We will contact You if Your order has not been accepted. This will usually be because:
4.7.1. the Product(s) are unavailable.
4.7.1.1 If we are unable to supply You with a Product, for example because that Product is not in stock or no longer available or because we cannot meet Your requested delivery date or because of an error in the price, we will inform You of this by e-mail and we will not process Your order. If You have already paid for the Products, we will refund You the full amount including any delivery costs charged as soon as possible.
4.7.2 If Your method of payment is declined.
4.7.3. You are not permitted to purchase the Products from Us.
4.7.4. We are not permitted to sell the Products to You
4.7.5. There has been a mistake on the pricing or description of the Products.
4.8 Before ordering from us, it is your responsibility to check Our delivery terms and determine your full ability to receive the Products ordered.
4.8.1 This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.
4.8.2 Although massage chairs have so many benefits, unfortunately for some people they are not suitable.
If any of the below applies to the intended user of the massage chair we strongly advise against purchasing.
1. If you have been advised by a physician or GP not to get a massage.
2. The elderly and people with osteoporosis or fragile bones.
3. Patients with heart disease, hypertension.
4. People with bone fractures, bruises, or muscle sprains,
5. People with skin injury, ulcers, bleeding, and tuberculosis.
People on medication or with any other medical conditions should consult a physician or GP (Doctor) before purchase/use.
5.1. We and Our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any Products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased.
5.2. Any photographs, models, samples, sizes and/or Product descriptions are for illustrative purposes only. Whilst we have made every effort to ensure that we display the colours, textures, and finishes accurately, we cannot guarantee that Your equipment display will accurately reflect the colours, textures, and finishes of the Products. Products may therefore vary slightly from those images.
5.3. We have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our Web site are approximate only.
5.4. Always follow the manufacturer’s cleaning instructions and only use products recommended by them. Do not use detergents, silicone, or spray polishes, they may leave a residue on the surface affecting the appearance.
5.5. Certain clothing in particular jeans but not solely -can cause dye transfer onto Your upholstery. Care should be taken with lighter coloured fabrics, leather, and faux leathers
5.6. Direct contact with heat and sunlight should be avoided as these may cause fabrics and leathers and faux leathers to fade.
5.7. Do not sit on the arms of Your chairs and ensure that children and pets are supervised whilst chair is in use.
5.8. Gaps between moving parts are to be expected to allow free movement and are not a fault
6.1. The price of the Product(s) is as indicated on the order pages when You submit Your order to purchase the Product(s) on the Website, but excludes any delivery costs, which where applicable will be added to the price of the Products and set out as part of the total amount due during the order process. To see the relevant delivery charges for a product, please refer to our Delivery page.
6.2. The prices displayed on Our Website are for online purchases and promotions only and are not transferable to sales through any other means. Prices relating to any online promotion are valid strictly until midnight on the day on which the promotion expires.
6.3. We take all reasonable care to ensure that the price of the Product advised to You is correct. However, it is always possible that, despite Our best efforts, some of the prices for the Products may be incorrect. If We accept and process Your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as mispricing, We may end Our contract with You, refund You any sums You have paid and require the return of the Products from You.
6.4. Our site contains many Products. It is always possible that, despite Our best efforts, some of the Products on Our site may be incorrectly priced. We will normally check prices as part of Our dispatch procedures so that:
6.4.1. Where the Product’s correct price is less than the price stated on Our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mispricing, we do not have to provide the Products to You at the incorrect (lower) price; and
6.4.2. If the Product’s correct price is higher than the price stated on Our site. We will not process Your order until we have Your instructions. You will be contacted as soon as possible to inform You of this error, and we will give You the option of continuing to purchase the Product at the correct price or cancelling Your order.
6.4.3. If we are unable to contact You using the contact details You provided during the order process, we will treat the order as cancelled and notify You in writing.
7.1. You can pay by any payment method listed on our Website e.g., Credit or with debit card, PayPal or Finance if available at the time of order. The price of any Product is the price in place at the date and time of Your order. You undertake that all details You provide to Us for the purpose of purchasing Products which may be offered by Us on Our Website will be correct; that the credit or debit card which You use is Your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of Your finance, credit, or debit card details before accepting Your order.
7.2. Payment will be taken in full at the time of the order if the tender used is not finance
7.3. An additional option of consumer finance may be taken by You (if available), subject to status. The contract shall not have been concluded until any documents that require signatures are returned and completed. We cannot be responsible for delays to Your delivery date caused by the delayed decision from the finance provider.
7.4. We are not responsible for any processing or administrative charges that may be levied by your bank or card issuer because of payments made to us. It is your responsibility to contact your bank or card issuer to check any conditions of payment.
8.1 Delivery options and costs will be calculated as part of the order process, and Your available options will be made clear before You place an order.
All our furniture is delivered by a Professional and Trusted 2-Man Home Delivery Service. The service includes ground floor only delivery to room of choice unpack, Install and demonstration. This service is available for all UK Mainland addresses.
Keep all packaging during Your rights to cancel period (30 Days from delivery) in case you do need to return product.
Shortly after you order has been confirmed We will contact You to arrange a suitable date to deliver.
We will aim to deliver your order within 3-5 working days (Cornwall & Scotland 3-10 Working days) of the Order Confirmation.
8.1.1 We can arrange deliveries to addresses across the UK Mainland
England, Wales, and Central belt of Scotland £119.99
Scottish Highlands, Postcodes Beginning with AB, DD, IV, KW, PA, PH £149.99
For all other UK areas, kerbside delivery maybe available please contact us for a quote.
All delivery times quoted are estimated and so cannot be guaranteed.
8.2 We will aim to deliver Your Products within the timeframe advertised on Our Web site.
All delivery times quoted are estimated and so cannot be guaranteed
8.3 For Products that are available for delivery (warehouse stock), 3-5 working days (Cornwall & Scotland 3-10 Working days) of the Order Confirmation
8.4 We ask that You take reasonable steps to ensure that the Products can be successfully delivered. This includes measuring any door dimensions, plus twists and turns that might cause difficulties to deliver.
8.4.1 To ensure your order can be successfully delivered and to avoid incurring return fees, A-D below would need to be confirmed beforehand.
A – Delivery is to ground floor. (Any steps to the property may incur extra costs).
B – The width of each doorway we would need to get the Product to pass through (example doorway measurement attached)
C – Route to room of choice will be clear of any obstructions.
D – Room of choice will be cleared to accommodate the Product.
On arrival the delivery team will carry out an assessment and if they feel delivery is not possible their decision will be final. Factors considered: Access restrictions, the possibility of damage to goods/property and any Health and Safety implications.
Problems can sometimes occur such as on long gravel driveways or where access is tight, if You feel there may be a problem, please contact us prior to the dispatch of your order as we may have other solutions.
8.5 Please help Us to make the delivery as easy as possible for Our delivery team. It is helpful if You can be at Your home to accept the delivery. If You are unavailable to accept the delivery personally, please be sure someone over the age of 16 is available to accept it for You.
8.6 For Your peace of mind, we would always recommend opting for the Unpack, Install and demonstration service, The packaging, we use is quite substantial to ensure you receive your product in perfect condition. If you are, accepting delivery without the Unpack, Install and demonstration service, you must check the outer packaging for any visible signs of damage, if you notice anything untoward, please take photos of the damage and advise the driver to open the carton to confirm the product is undamaged. If product is damaged, take clear pictures of any damage to the product and contact customer services for further advice. You can refuse to accept the delivery; just sign the driver’s delivery sheet ‘damaged’ returned. This way, your courier can return the product, and we can swiftly dispatch a replacement.
8.7 If you are unable to check the contents of Your delivery upon receipt It is vital to check it for damage with in 48 of delivery. In the unlikely event that there is an issue with Your Product(s) on arrival, please notify us by contacting Our customer service team who will help to resolve the matter for You as quickly as possible. Once Your service case has been raised, a member of Our customer service team will investigate the best way to resolve the situation and You will be contacted within two Working Days. Product issues are only dealt with by Our customer services team. Please do not report them to Our home delivery team. We will require You to provide certain information about the reported fault, including a photograph/Video of the damage that You can email to Our customer service team at info@werelax.co.uk to enable Us to investigate and resolve the issue. Nothing in this paragraph affects Your statutory rights.
8.8 Please note that Our drivers are not allowed to remove their shoes (for health and safety reasons) when delivering such heavy items, therefore it is Your responsibility to protect Your floors and carpets
8.9 We recommend using sturdy brown paper secured with masking tape, however heavier items may require more substantial, purpose-made floor or wall protection. Please judge what level of protection You might need and ensure that the route is safe and accessible before the delivery team arrive.
8.10 We cannot be liable for failure to deliver due to inaccessibility or for marks, scratches or damage caused to Your property, internally or externally, unless such damage is caused by Our negligence.
8.11 Although We endeavor to offer flexible delivery dates, change of delivery date is possible no less than 2 working days before the scheduled delivery. Any changes after that point will result in additional re-delivery fees.
8.12 Any changes made to Your order might impact the delivery date. We may be unable to deliver Your Products on Your confirmed delivery date should changes occur.
8.13 Should You wish to change the delivery address from the address given in the Order and confirmed by Us in the Order Confirmation then You must have notified Us and have obtained Our agreement in writing to any change in delivery address prior to any delivery taking place.
8.13.1 If We are not able make the delivery at the pre-arranged time due to factors under Your control, (e.g., the Products do not fit), We may charge You failed delivery returns fees to cover Our direct costs. We will not charge You failed delivery returns fees if You contact Our home delivery team to rearrange delivery of the Product(s) 2 working days before the scheduled delivery
8.13.2 If we or one of Our delivery partners attempts to deliver an order to Your address and finds there’s no-one available to receive it, we reserve the right to take a photograph of the outside of the property to assure You we were in the right geographical location to fulfil Your order and confirm we had located the correct address. No such photograph will be published or circulated or used for any other purpose than verification of Our attempted delivery, and will be held securely and in compliance with Data Protection legislation.
8.14. Time of delivery is not of the essence. We will not be liable for any loss or damage suffered by You through any reasonable delay due to unforeseen circumstances.
8.15. 1 If You choose to have Your Products collected by Your own third-party carrier, We will not accept any responsibility or liability for any damage to Your Product(s) once they are out of Our control.
8.16. Any forwarding delivery is at Your own risk.
8.17. The Product is Your responsibility from the time We deliver the
Product to:
(i) the address You gave Us; or
(ii) Collected by Your own third-party carrier.
8.18. You own the Product once We have received payment in full and have delivered it to You or has been collected by Your own third-party carrier.
9.1. Cancelling before delivery. You can cancel an order by contacting us, but should You wish to cancel an order you must give Us at least 2 working days before the scheduled delivery date..
9.2. Your rights to cancel where You change Your mind (usually 14 days)
9.3. We Have extended Your cancellation period to expire after 30-days from the delivery date or if You use Your own third-party carrier, the date of collection by such third-party carrier.
We reserve the right to deduct from any refund given for whatever reason a charge in line with the amount of use You have had from the Product (£50.00 per day), prior to reporting the fault or intention to return.
We will reimburse You for all payments which We have received from You in relation to Your order minus any delivery charges paid, return fees, Usage fees, handling charges and payment process charges.
9.4 If You are a consumer, You have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the cancellation periods. This means that during the relevant period if You change Your mind or decide for any other reason that You do not want to receive or keep a Product, You must notify Us in writing of Your decision to cancel the contract and receive a refund.
9.5 The provisions of clause 9.4 will not apply to any Products which You have bought either online or by telephone which You have previously viewed at one of Our showrooms.
9.6 This cancellation right does not apply to Products which, due to use or damage by You during the cancellation period, cannot be re-sold at full price, or at all.
9.7 To cancel a contract in accordance with Your legal right to do so You just need to let Us know in writing that You have decided to cancel. If You use this method, we will e-mail You to confirm we have received Your cancellation.
I/ Write to:
Customer Service
Werelax Limited
Unit 9 Sunbeam Studios,
Sunbeam Street,
Wolverhampton,
West Midlands,
WV2 4PF
Email: info@werelax.co.uk
II/ We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on:
Received on:
Your name:
Your address:
Your signature (only if this form is posted to Us)
Date:
Reason for cancelling:
9.8. If You have received the Products relating to the order You wish to cancel, You must return these Products to Us within 14 days from the date of Your cancellation. We ask that You return Your Products, Instruction manuals to Us in or with their original packaging to protect the Products while they travel back to Us. We also recommend you take out insurance to cover product whilst in transit. If You use Your own packaging, please ensure that this provides adequate protection for the Products. If We deem that Your packaging is not appropriate for transit, We may: (a) charge You a reasonable sum to repackage the Products to a sufficient standard on collection of the Products; or (b) accept the Products and make a deduction where the inappropriate packaging or unreasonable handling has diminished the value of the Products. Nothing in this paragraph 9.8 affects Your statutory rights.
9.9 Except where Your Products are deemed faulty unrepairable within the warranty period , You will have to bear the direct cost of returning any Products to Us. Please return the Products by prior agreement and appointment only,
to: Werelax Limited, Unit 9 Sunbeam Studios, Sunbeam Street, Wolverhampton, West Midlands, WV24PF.
9.10 If You would like Us to collect the Products from You, then You agree that We may charge You the return fees costs depending on the size and weight of each product to cover Our direct costs.
9.11 To meet the cancellation period deadline, it is sufficient for You to send Your notice of cancellation before the cancellation period has expired. If You send Us a notice of cancellation by post and/or return the Product to Us, We advise You keep proof of postage.
9.12 If You decide to cancel Your order, We will reimburse You for all payments which We have received from You in relation to Your order, less any delivery charges paid and return fees.
9.13 We may make a deduction from the reimbursement for loss in value of the Products supplied up to the total price of the Product, if the loss is the result of damage caused while the Product was under Your care.
9.14 We will make the reimbursement without undue delay, and no later than:
9.14.1. 4 days after the day We receive back from You the Products supplied; or
9.15.2. if no Products were supplied to You, 4 days after the day on which We are informed about Your decision to cancel the order.
9.16. We will make the reimbursement using the same means of payment as You used for the initial transaction unless You have expressly agreed otherwise. You will not incur any fees because of the reimbursement. We will withhold reimbursement until We have received the Products back.
9.18. Return of items subject to Credit. The purchase of any Products on credit terms is made concurrently with a finance agreement between You and the finance company. In the event that You seek to return Products that have been purchased under a finance agreement, We will return to the finance company any and all sums advanced by the finance company in relation to their agreement with You once We have received the returned Products (if applicable) plus any return fees.
10.1. By law, We are required to supply Products which are as described by Us, fit for purpose and of satisfactory quality. A summary of Your key legal rights is set out in section 11.
10.2. Please contact Us using the contact details at section 3.1, to discuss a resolution including providing a repair, a replacement Product, an allowance, or a refund. We will ask You to provide certain information about the Product in question to enable Us to investigate and resolve the issue.
10.3. Any refunds made to You in respect of faulty products which cannot be repaired will be subject to Us collecting the Product(s) from You which we will do at Our cost. We will agree a time with You to collect any faulty Products. Please contact Us if You would like to return Your Products using an alternative return method.
10.4. For more detailed information on Your rights and what You should expect from Us, You can visit the Citizens Advice website www.citizensadvice.org.uk or call 0345 404 0506.
11.1. This is a summary of Your key legal rights. These are subject to certain exceptions. For detailed information on Your rights and what You should expect from Us, You can visit the Citizens Advice website: www.adviceguide.org.uk or call 0345 404 0506.
11.2. The Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality.
11.3. During the expected lifespan of Your Product, Your legal rights entitle You to the following:
11.3.1. Up to 30 days: if the Products are faulty, then You can get an immediate refund.
11.3.2. Up to 6 months: if the Products can’t be repaired or replaced, then You are entitled to a full refund, in most cases.
11.3.3. Thereafter if the Products do not last a reasonable length of time You may be entitled to some money back.
11.4. See also section 9 on Your rights to cancel if You change Your mind about a Product.
12.1. The provisions of this section apply in addition to Your statutory consumer rights in relation to faulty or not as described Products. These rights are not affected by the guarantee.
12.2. The guarantor is Werelax Limited, Unit 9 Sunbeam Studios, Sunbeam Street, Wolverhampton, West Midlands, WV24PF. telephone 01902 934388.
12.3. We guarantee all Products against faulty workmanship and/or faulty materials for a period of 12 months from the actual date of delivery. In all cases, We reserve the right to inspect the Product and verify the fault.
12.4. These guarantees do not cover fair wear and tear and natural characteristics of materials used in the Products; neglect; abuse or misuse of Your Products in failing to follow correct care procedures; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.
12.5. We will arrange to repair a defective Product free of charge. Alternatively, at Our sole discretion, an allowance may be made for You to arrange a local repair. We reserve the right to offer a full refund if a repair is not acceptable. If a repair is not possible or practical, We will offer You, at Our discretion, a replacement or a full refund. Should a replacement no longer be available, or circumstances determined by Us make a replacement impractical, it may be replaced with a part that closely matches it. We reserve the right to send out an independent third-party specialist to inspect and, if You agree, repair Your furniture.
12.6. If a repair is not possible and a refund is given in accordance with the terms of the 12-month guarantee, We reserve the right to deduct from the refund a reasonable amount in line with the amount of use You have had from the Product(50.00 per day), prior to reporting the fault.
13.1. These Terms and Conditions do not exclude or limit Our liability (if any) for:
13.1.1. death or personal injury caused by Our negligence.
13.1.2. fraud.
13.1.3. fraudulent misrepresentation; or
13.1.4. any matter which it would be illegal for Us to exclude or attempt to exclude Our liability.
13.2. We are only liable to You for losses which You suffer as a direct result of Our breach of these Terms and Conditions, and which are reasonably foreseeable. We are not liable for any other losses.
13.3. We are not responsible to You for loss of earnings or any business losses that You may incur, including but not limited to lost profits, lost revenues, business interruption or lost data.
13.4. You may have other rights granted by law and these Terms and Conditions do not affect these.
14.1. Werelax Ltd is a registered Data Controller responsible for any personal information You may provide to Us. Information You provide to Us remains confidential. We are committed to protecting Your privacy. We will only use the information that We collect about You in accordance with applicable data protection legislation and Our Privacy Policy available on Our website. Please note that when You agree to these Terms and Conditions, We shall consider that You have also read and understood Our Privacy Policy in its entirety.
14.2. We will treat and store all of Your personal information confidentially and comply with all applicable UK Data Protection and consumer legislation in place from time to time.
14.3. We are a registered data controller for the purposes of the Data Protection Act 1998 (the “Act”) and we will comply with the statutory requirements imposed on Us to keep Your personal data confidential and secure. We are fully compliant with the Act.
15.1. In purchasing a Product, You represent and agree that You are buying the Product solely for Your personal use, and not for business reasons (for example resale or commercial distribution).
15.2. These Terms and Conditions are only available in English. No other languages will apply to these Terms and Conditions.
15.3. You may not transfer any of Your rights under these Terms and Conditions to any other person.
15.4. We may transfer any of Our rights under these Terms and Conditions to any person or ask any person to fulfil any aspect of them so long as the performance of these Terms and Conditions is not affected.
15.5. Only You and Us have any rights under these Terms and Conditions. No other person shall have any rights under these Terms and Conditions.
15.6. You may not use Our trademarks or intellectual property without Our prior written consent.
15.7. If You are a consumer, then nothing in these Terms and Conditions will affect Your statutory rights.
15.8. If any of these Terms and Conditions are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
15.9. The laws of England and Wales apply to these terms and conditions and any dispute between You and Us and You hereby agree to the non-exclusive jurisdiction of the Courts of England and Wales.
15.10. These terms and conditions together with Your order form set out the whole of Our agreement relating to the supply of Products to You by Us.
Please note the terms & condition above applies to online orders only
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