cancellation & return policy

Should You wish to cancel an order you must contact Us at least 2 working days before the scheduled delivery date.

Your rights to cancel where You change Your mind (usually 14 days)

We are confident you will be satisfied with your purchase that We have extended Your cancellation period to expire after 30-days from the delivery date or if You use Your own third-party carrier, the date of collection by such third-party carrier.

Please keep all packaging during this period in case you do decide to return product.

 After this 30-day period has expired We do not accept returns of any product(s) purchased. Unless the product(s) develops a fault for which a repair is not possible. A refund will only be given in accordance with the terms of the 12-month Warranty.

We reserve the right to deduct from any refund given for what ever reason a charge in line with the amount of use You have had from the Product( £50.00 per day), prior to reporting the fault/ return, or if the Product is not as described.

We will reimburse You for all payments which We have received from You in relation to Your order minus any delivery charges paid, return fees, Usage fees, handling charges and payment process charges.

If You are a consumer, You have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the cancellation periods. This means that during the relevant period if You change Your mind or decide for any other reason that You do not want to receive or keep a Product. This does not apply to any Products which You have bought either online or by telephone which You have previously viewed at one of Our showrooms.

You must notify Us in writing of Your decision to cancel the contract and receive a refund.

This cancellation right does not apply to Products which, due to use or damage by You during the cancellation period, cannot be re-sold at full price, or at all.

To cancel a contract in accordance with Your legal right to do so You just need to let Us know in writing that You have decided to cancel.  If You use this method, we will e-mail You to confirm we have received Your cancellation.

I/ Write to:

Customer Service

Werelax Limited

Unit 9 Sunbeam Studios,

Sunbeam Street,

Wolverhampton,

West Midlands,

WV2 4PF

Email: info@werelax.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on:

Received on:

Your name:

Your address:

Your signature (only if this form is posted to Us)

Date:

Reason for cancelling:

If You have received the Products relating to the order You wish to cancel, You must  notify us in writing within 48 hours and return these Products to Us within 14 days from the date of Your cancellation.  We ask that You return Your Products, instruction manuals to Us in their original packaging to protect the Products while they travel back to Us. We also recommend you take out insurance to cover product whilst in transit. If You use Your own packaging, please ensure that this provides adequate protection for the Products. If We deem that Your packaging is not appropriate for transit, We may: (a) charge You a reasonable sum to repackage the Products to a sufficient standard on collection of the Products; or (b) accept the Products and make a deduction where the inappropriate packaging or unreasonable handling has diminished the value of the Products. Nothing in this paragraph affects Your statutory rights

 Except where Your Products are deemed faulty unrepairable within the warranty period or not as described, You will have to bear the direct cost of returning any Products to Us. Please return the Products by prior agreement and appointment only,

to: Werelax Limited, Unit 9 Sunbeam Studios, Sunbeam Street, Wolverhampton, West Midlands, WV2 4PF.

If You would like Us to collect the Products from You, then You agree that We will charge You the return fees costs depending on the size and weight of each product to cover Our direct costs.     

To meet the cancellation period deadline, it is sufficient for You to send Your notice of cancellation before the cancellation period has expired.  If You send Us a notice of cancellation by post and/or return the Product to Us, We advise You keep proof of postage.

If You decide to cancel Your order, We will reimburse You for all payments which We have received from You in relation to Your order minus any delivery charges paid, return fees, handling charges and payment process charges

We may make a deduction from the reimbursement for loss in value of the Products supplied up to the total price of the Product, if the loss is the result of damage caused while the Product was under Your care.

We will make the reimbursement without undue delay, and no later than 4 days after the day We receive back from You the Products supplied, or if no Products were supplied to You, 4 days after the day on which We are informed about Your decision to cancel the order.

We will make the reimbursement using the same means of payment as You used for the initial transaction unless You have expressly agreed otherwise.  You will not incur any fees because of the reimbursement.  We will withhold reimbursement until We have received the Products back.

Return of items subject to Credit.  The purchase of any Products on credit terms is made concurrently with a finance agreement between You and the finance company.  In the event that You seek to return Products that have been purchased under a finance agreement, We will return to the finance company any and all sums advanced by the finance company in relation to their agreement with You once We have received the returned Products (if applicable) plus any return fees.

By law, We are required to supply Products which are as described by Us, fit for purpose and of satisfactory quality. 

Please contact Us to discuss a resolution including providing a repair, a replacement Product, an allowance, or a refund.  We will ask You to provide certain information about the Product in question to enable Us to investigate and resolve the issue.

Any refunds made to You in respect of faulty products which cannot be repaired will be subject to Us collecting the Product(s) from You which we will do at Our cost. We will agree a time with You to collect any faulty Products.  Please contact Us if You would like to return Your Products using an alternative return method.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too