Delivery

Please help Us to make the delivery as easy as possible for Our delivery team. It is helpful if You can be at Your home to accept the delivery. If You are unavailable to personally accept the delivery, please be sure someone over the age of 16 is available to accept it for You.
The packaging, we use is quite substantial to ensure you receive your Product in perfect condition. For Your peace of mind, we would always recommend opting for the unpack, install and demonstration service. If you are accepting the delivery without this service, you must check the outer packaging for any visible signs of damage, if you notice any damage, take photos, and ask the driver to open the carton to confirm the Product is undamaged. If you are unable to check the contents of Your delivery upon receipt It is vital to check it for damage within 48 hours of delivery. In the unlikely event that there is an issue with Your order on arrival, please notify Us by contacting Our customer service team who will help to resolve the matter for You as quickly as possible.
Product issues are only dealt with by Our customer services team. Please do not report them to Our home delivery team. We will require You to provide certain information about the reported fault, including photographs/Video of the damage that You can email to Our customer service team at info@werelax.co.uk to enable Us to investigate and resolve the issue. Nothing in this paragraph affects Your statutory rights.
Please note that Our drivers are not allowed to remove their shoes (for health and safety reasons) when delivering such heavy items, therefore it is Your responsibility to protect Your floors and carpets. Please judge what level of protection You might need and ensure that the route is safe and accessible before the delivery team arrive.
We cannot be liable for failure to deliver due to inaccessibility or for marks, scratches or damage caused to your property, internally or externally, unless such damage is caused by our negligence.
Although We endeavour to offer flexible delivery dates, change of delivery date is possible no less than 2 working days before the scheduled delivery. Any changes after that point will result in additional re-delivery fees.
Any changes made to Your order might impact the delivery date. Should You wish to change the delivery address from the address given in the Order and confirmed by Us in the Order Confirmation then You must have notified Us and have obtained Our agreement in writing to any change in delivery address prior to any delivery taking place.
If We are not able make the delivery at the pre-arranged time due to factors under Your control, (e.g., the Products do not fit), We may charge You failed delivery returns fees and restock fees to cover Our direct costs. We will not charge You failed delivery returns fees if You contact Our home delivery team to rearrange delivery of the Product(s) 2 working days before the scheduled delivery.
If we or one of Our delivery partners attempts to deliver an order to Your address and finds there’s no-one available to receive it, we reserve the right to take a photograph of the outside of the property to assure You we were in the right geographical location to fulfil Your order and confirm we had located the correct address. No such photograph will be published or circulated or used for any other purpose than verification of Our attempted delivery and will be held securely and in compliance with Data Protection legislation.
Time of delivery is not of the essence. We will not be liable for any loss or damage suffered by You through any reasonable delay due to unforeseen circumstances.
If You choose to have Your order collected by Your own third-party carrier, We will not accept any responsibility or liability for any damage to Your order once they are out of Our control.
Any forwarding delivery is at Your own risk.
The Product is Your responsibility from the time:
Product to:
(i) we deliver the product to the address you gave us; or
(ii) It is collected by Your own third-party carrier.
You own the Product once We have received payment in full and have delivered it to You or has been collected by Your own third-party carrier.
Smaller Items Delivery Service and process:
For smaller items we use national couriers on 1–2-day service

Keep all packaging during your rights to cancel period (30 Days from delivery) in case you do decide to return Product.
Last Updated 03-09-2024